Mych-Shop FAQ’s

 

What types of products do you offer?

Mych-shop specializes in a curated selection of trendy fashion apparel and accessories. Our offerings include stylish handbags and chic activewear designed to elevate your everyday look while reflecting your personal style.

How can I ensure the quality of your products?

We are committed to providing high-quality products. Each item in our collection is carefully selected based on its unique design and craftsmanship. Our focus on quality ensures that every piece not only enhances your wardrobe but also meets our rigorous standards.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need to provide a receipt or proof of purchase to initiate a return.

How do I initiate a return?

To start a return, please contact us at mych.now.1994@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.